Return and Exchange

Top Holsters,s returns and Exchange policies are designed to ensure that customers feel safe and secure while shopping in our store. They should not have any fear of loss of their money or product in case of any mistake. We always receive back gladly the non-customized items and items sent wrong by us in case of size or color or quality but unfortunately engraved or custom-made items cannot be exchanged or refunded unless a manufacturer's fault is found with them.
 
Exchanges

The easiest and fastest way to process your exchange is to purchase the replacement items in a new order, then return the unsuitable items for a refund.
Alternatively, you can send them back to us for an exchange and we'll post out the replacements to you. You can process your exchange via our online exchange system. Once we receive your returned items back, we'll get the replacements sent out - normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us.
Overseas
To exchange an item, please purchase a replacement item in a new order, and then return the unsuitable items for a refund.
Combine Shipping
If you are thinking of exchanging something - remember that you can combine the replacement item with any other items you may wish to purchase, and only pay to ship for the combined order.

Returns
If you would like to return an item for a refund, please send it back to us at the following address, including the following information:
1. Your order number
2. Why the item is being returned
3. If the item is faulty in any way you can return us .

Return address

216-55 WESTWIND CRES NE

CALGARY ALBERTA T3J3J8 - CANADA

PHONE - 5878345881

We offer a refund policy for most items. Engraved or custom-made items cannot be refunded unless a manufacturer's fault is found with them.
Buyers must return goods within 30 days of receiving the order (this is extended to 30 days after Christmas when purchasing Christmas gifts).
It is the buyer's responsibility to ensure any returned goods reach us in satisfactory condition. Please ensure that all bags/tags/labels untorn and still attached. To minimize processing time and speed up your exchange/refund, please ensure that any items returned are free from odour and pet hair, are folded as neatly as possible and sent in secure, protective wrapping. We make an effort to ensure the goods reach you in great condition - we'd really appreciate you returning the favor.